How often will I get a report?

Once a month, on the 5th of the following month — that gives the previous month's bookings time to fully settle. You also get individual receipts for any repairs over €50 within 24 hours of the work, so nothing surprises you in the monthly report.

Can I see the underlying invoices?

Yes. Every line item over €20 has the invoice attached as a PDF. Smaller items (consumables) are bundled with a supplier receipt covering the whole month.

What if I disagree with a line on the report?

Reply to the email. We don't lock reports — if there's a genuine error, we correct it and reissue. If there's a disagreement about what should or shouldn't have been charged to the apartment, that's a conversation, not a fight.

Can I get reports in Albanian or Italian?

Yes, on request. Default is English.

Sample Monthly Owner Report

A monthly statement should be a one-page document that tells you, without ambiguity, what your apartment earned, what it cost, what we did, and what's coming up. Here's a real one (anonymised). The owner is in Italy; the apartment is a 2-bed on the Durrës Lungomare.

August 2024 — 2-bed apartment, Lungomare, Durrës

Revenue

24 nights booked (occupancy 77%)
Gross rental income: €2,420 (avg €100.83/night)
Source breakdown: Airbnb 14 nights (€1,500), Booking.com 9 nights (€830), one direct booking from a repeat guest 1 night (€90)

Platform fees

Airbnb host fee (3% on €1,500): −€45
Airbnb host fee on direct booking that ran through Airbnb's payment processor (3% on €90): −€2.70 (rounded to −€3)
Booking.com commission (15% on €830): −€124.50 (rounded to −€125)
Total: −€173

Operating costs (at cost — no markup)

8 turnover cleans @ €30: −€240
Consumable supplies (8 stays): −€48
AC service call on Aug 14 (unit not cooling adequately): −€95 — see attached invoice
Replacement showerhead (existing one had a stripped thread): −€18 — see attached receipt
Total: −€401

Net revenue

€2,420 − €173 − €401 = €1,846

JHA management fee

20% of net: −€369

Owner payout this month

€1,477 — transferred to your IBAN on Sept 5

Occupancy and pricing notes

Two unbooked nights mid-August (Aug 12 and 13) — last-minute cancellation from a German couple, rebooked partially with a 1-night stay. Pricing held firm; reducing more would have set a precedent.

Two negative review mentions of the kitchen extractor fan being slow. We've added a quote to replace it (€140 including labour) — please confirm if you'd like to approve.

What's on the schedule for September

Quarterly walkthrough scheduled Sept 18, photo report to follow
Curtain replacement in the second bedroom (current ones are sun-faded) — quote €90 attached
Listing pricing model recalibrated for shoulder season; expected gross €1,400–€1,700 for September

Maintenance log this month

Aug 14: AC service (resolved same day)
Aug 19: Lost-key replacement, guest charged separately through Airbnb (€25 reimbursed)
Aug 26: Replacement showerhead

Reviews received

Airbnb: 4 reviews this month, average 4.92, two highlighted the host communication and the welcome bottle of wine
Booking.com: 3 reviews, average 9.4, one negative mention of building noise (party on the floor below on Aug 17 — flagged to building syndic)

What the report is meant to do

An owner statement that's two paragraphs and a single number is not enough information to know whether your manager is doing their job. We've taken over apartments from previous managers where the statement was literally "August: 24 nights, €1,400 payout. Please find €1,400 in your account." That tells you what the bank balance shows; it tells you nothing about whether €1,400 is good, whether you got robbed on cleaning, whether your apartment is being looked after.

The full report exists so you have the basis for actual conversation. If we charged €95 for an AC call and you have a friend who'd have done it for €60, we'd rather know — sometimes our contractor list isn't optimal for a specific service. If gross was lower than the same month last year, we should be able to point to a reason in the report.

Quarterly walkthrough — what that adds

Every quarter, even if the apartment is empty, we do a 30–40 minute walkthrough and send the owner a photo report. The walkthrough catches things that don't appear in normal turnover cleans — slow leaks under sinks, mould forming behind furniture, balcony tile that's lifted, deterioration in window seals. Catching these early saves four-figure repair bills later.

The photo report is uploaded to a shared folder you can access any time. Some owners ignore it; others read every photo. Either is fine.

What's outside the monthly report

The monthly report covers the operation of your apartment. It does not cover:

Your annual tax filing — that's between you and your Albanian accountant. We send your accountant a year-end summary in the format they prefer, in January for the previous year.
Multi-year capital improvements you might fund (new kitchen, balcony refurbishment) — those go in a separate project document.
Sale price valuation — if you're thinking of selling, we'll do a separate market view, but it's not in the monthly.

What to ask your current manager (if you're not with us yet)

If your current report is one paragraph and a payout number, ask for:

The per-booking breakdown of gross rental income, by source
The list of operating costs deducted, with invoices for items over €50
The exact percentage applied and to what base (gross or net)
The maintenance log for the month
The occupancy percentage

If you can't get all five, you don't actually know what's happening with your apartment.